Contact the NHVR Call Centre

Phone the NHVR Call Centre

Contact phone

Phone: 13 NHVR (13 64 87)

Standard call charges apply (check with your phone provider).

Hours

Call Centre: 7:00am – 5:00pm (AEST) Monday to Friday

Closed on weekends and all national public holidays

Office: 7:00am – 5:00pm (AEST) Monday to Friday

*Closed on weekends and all public holidays in Brisbane, Queensland

Use the Help Centre 24/7

1. Navigate to Help located in the top navigation bar.

   You can access this on all screens - whether you are logged in or not.

   

2. Select the Customer Help Centre.
   
   

3. Use 'Toggle'  in the left corner of the Help Centre to open the side navigation menu or use

the 'Search' function  to find the related Help Article.

View the 'in Portal' HELP articles

1. Select a topic from the Help Articles menu.
2. Use the side navigation menu or use Search  to find the related Help Article.
3. Click on  at the bottom of the slide out screen, to view the full Help Centre website.

Browse the Help Centre website

1.  Select the Help Centre – Customer drop-down menu in the side navigation panel to browse the available topics.
2. Review the FAQs.
3. Select Webinars, Videos and Training for further information.