Contact the NHVR Call Centre

Contact the NHVR Call Centre

Phone the NHVR Call Centre

Contact phone

Phone: 1300 MYNHVR (1300 696 487)

Standard 1300 call charges apply (check with your phone provider).

Hours

Call Centre: 7:00am – 5:00pm (AEST) Monday to Friday

Closed on weekends and all national public holidays

Office: 7:00am – 5:00pm (AEST) Monday to Friday

*Closed on weekends and all public holidays in Brisbane, Queensland


Use the Help Centre 24/7

  1. Navigate to Help located in the top navigation bar.

    You can access this on all screens - whether you are logged in or not.

    Help Login Screenshot

  2. Select the Customer Help Centre.

Login screen with slide out help

3. Use 'Toggle'  Hamburger Menu Screenshotin the left corner of the Help Centre to open the side navigation menu or use

the 'Search' function Search Bar Screenshot to find the related Help Article.


View the 'in Portal' HELP articles

  1. Select a topic from the Help Articles menu.
  2. Use the side navigation menu or use Search Search Bar Screenshot to find the related Help Article.
  3. Click on Help Centre Button Screenshot at the bottom of the slide out screen, to view the full Help Centre website.


Browse the Help Centre website

  1.  Select the Help Centre – Customer drop-down menu in the side navigation panel to browse the available topics.
  2. Review the FAQs.
  3. Select Webinars, Videos and Training for further information.